Landmark = worst customer service

Before I blog about something fantastic,I almost forgot about this little thing that happened over the week.

I’ve scheduled my Plana Forma classes over the week and unfortunately, I forgot to bring clothes.  I guess that’s the pitfall of a new exercise routine; it needs breaking into.  So instead of missing the class (which will most likely form a very ugly habit), I decided to run to Landmark and grab a pair of pants and top to suffice for the day’s workout.

And the epic fail decision started there.  I know SM is no step up, but I should have just gone there.

The saleslady was so curt.  I weas asking for my size and I swear I saw her eyes roll at me.  I asked for a medium top.  Threw it in my hand.  I asked for a medium pant.  Gave it to me without even looking.  So in my head, hey, maybe she’s having a bad day.  I mean, I would too if I had to work through lunch, so I ignored it.

After fitting the items, I decided to get them.  Cheap but nice, will do for later.  Landmark’s practice is having an order slip filled out by the consignee’s saleslady.  But when I went out of the dressing room, she wasn’t there.  Waited for five minutes.  Nada.  So I went straight to the cashier, knowing that the cashier will call for her and have her fill out the order slip.

Then we waited at the cashier for FIFTEEN EFFING MINUTES.  Seryoso.  As in!  The bagger lady was calling her area, but no one was picking up.  So she sent someone to pick her up.  The wait took such a long time that the cashier started chatting me up, feeble attempts to make me comfortable.  When the bagger lady couldn’t handle the ringing, she ran to where that saleslady was.  When she ran back, she muttered, “Sus, nakikipagdaldalan lang pala.”

It.  Is.  Infuriating.  The next scene just played like this.

Me:  *not looking*
Saleslady:  Ma’am thank you for your purchase.  Cash or card po?
Me:  *still not looking, hands over card to cashier*
Saleslady:  *copies details of purchase in order slip*
Saleslady:  *hands order slip to cashier for processing*
Saleslady:  Ma’am sa susunod po, kuha tayo ng order slip para mabilis po.
Me:  In that case, *turns to her and does the Cherie Gil look (aka head to toe, brow raised)* next time din, huwag kang magtataka kung bakit dito ka nagtatrabaho at kung bakit yan lang ang responsibilidad mo dito.

BAM.  FIERCE.  The entire counter was silent for a while and I swear I saw her tear up.  In my head, it’s so simple!  You are a saleslady, so take care of every potential sale.  I’ve been to customer service and I was not ever that crappy.  Come on!

Of course I felt horrid right after I said it, but I said it already.  No need for me to play angel when I clearly meant what I said.  It’s just sad when the simplest of tasks cannot be performed. 

Wala lang.  I just now know for a fact that I can’t speed shop at Landmark. SM Makati na lang (note the specified location).  There, I just say I’m in a rush, so can you find me this this this in this size and this color.  Fifteen minutes and I was out of there.  Sa Landmark, fifteen minutes, wait period pa lang.  Anu ber.

So there.  Customer service is customer service.  If people can demand so much from their government workers and employees, then maybe these people should also demand the same from themselves.  Just saying.


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